Mahaska
Customer Service and Operations Support
Urbandale, IA - Full Time
Join the Mahaska Team as our Customer Service & Operations Specialist.
Mahaska is proud to be an Equal Opportunity Employer and encourages people
of all walks of life to apply today!
As a Customer Service & Operations Specialist, you are a vital link between Mahaska, our customers, and our internal team. This role requires a multi-talented professional who can provide excellent support, manage complex data, and create visual marketing assets. You will be responsible for the “full circle” of the customer experience—from order entry and logistical support to data analysis and sales growth.
Job Qualification Summary:
A highly skilled professional with a strong proficiency in various computer platforms, including Google Workspace tools (Google Sheets, Docs, Slides, Google Meet, etc.). Expertise in database maintenance, ensuring data integrity, and managing large sets of information with attention to detail. Demonstrated ability to effectively utilize design software like Adobe and Canva for creative projects. Equipped with excellent keyboarding skills, enabling fast and accurate data entry and document creation. Committed to leveraging technical knowledge to support organizational goals and deliver efficient, high-quality work.
Key Responsibilities:
Customer Experience & Communication
- Inbound/Outbound Support: Manage all incoming and outgoing calls and written correspondence with professionalism.
- Problem Resolution: Deliver a high-quality experience by providing timely follow-ups on all customer concerns.
- Internal Support: Provide excellent service and administrative support to both Mahaska customers and fellow employees.
- Social Media Engagement: Actively engage on our social media platforms to maintain brand presence and customer connection.
- Order Management: Process service requests, including accurate order entry, pricing adjustments, and order tracking.
- Logistical Coordination: Assist in daily office duties and provide essential logistical support to our drivers to ensure smooth deliveries.
- Administrative Reliability: Maintain consistent, reliable attendance to ensure the team and our customers are supported daily.
- Reporting: Conduct detailed data analysis to support business operations and executive decision- making.
- Database Management: Serve as an administrator for our internal database, ensuring data integrity and regular maintenance.
- Sales Support: Assist the sales staff by running data reports to identify new growth opportunities for the company.
Creative and Marketing Support
- Graphic Design: Utilize software (Canva, Adobe) to create professional flyers, sales sheets, and graphics for the marketing department and other company functions.
Job Qualifications
- Technical Expertise: Advanced proficiency in Microsoft Office, Google Workspace, Canva, and
- Data Fluency: Strong background in data analysis and sales reporting.
- Sales Aptitude: Proven experience in customer engagement and building a customer base.
- Soft Skills: Ability to manage diverse interactions with tact, enthusiasm, and professionalism.
Minimum Requirements
- Software Proficiency: Advanced experience with Microsoft Office Suite (Excel, Word) and Google Workspace.
- Design Tools: Hands-on experience using Canva or Adobe Creative Suite to create marketing
- Social media: Proven ability to professionally manage and engage on business social media platforms.
- Database Management: Experience with data entry and database system maintenance.
Professional Experience
- Customer Support: Minimum 2 years in a customer-facing role handling high-volume calls and written correspondence.
- Operations/Logistics: Previous experience in order entry, pricing adjustments, or providing logistical support (e.g., driver coordination).
- Data Analysis: Demonstrated ability to run reports and analyze data to identify business trends or growth opportunities.
- Communication: Exceptional verbal and written communication skills for both internal (employee) and external (customer) support.
- Reliability: A track record of consistent and reliable attendance.
- Multitasking: Ability to pivot between administrative tasks, creative design, and technical data analysis efficiently.
Oskaloosa, Iowa location.
Excellent benefits and company perks!!
Our benefit packet includes: Health, RX, Dental, Company-paid Life Insurance policy for full-time employees, Additional, spouse and child life insurance, 401 (k), paid personal days, and paid vacation. All are eligible on the 1st of the month following 60 days of employment!
At 1 year of service, you will get a chance to meet with our 3rd party financial advisors to help you with your financial planning needs.
Company Perks include: We also offer employee product discounts, and college scholarships for our employees & dependents. We also have an onsite Market where you can get company products during the day at discounted prices! And, hybrid work environment possibilities.
Mahaska is an Equal Opportunity Employer All job offers are contingent upon passing the pre-employment background check and drug screening process. Mahaska encourages qualified candidates to submit their applications if they think they would be a good fit for the position, even if they have a concern that their background check or drug screen results may not meet the company's expectations. A positive result on these screens does not automatically mean employment will be denied. Please submit your application and answer the screening questions honestly as each report is reviewed individually to determine if a candidate will proceed with employment and any information provided during the application process will be considered as part of the decision-making process. Upon hire, all new employees are required to provide documentation of their eligibility to work in the United States. Applicants must currently be authorized to work for ANY employer in the United States. Mahaska is unable to accept applications that would require sponsorship of an employment Visa at this time. Mahaska is an Equal Opportunity Employer. All applicants will be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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