Customer Service Representative

Role Overview
As a Customer Service Representative at Mahaska, you will be a vital support link between our customers and internal departments. This role requires a versatile professional who can pivot seamlessly from high-level data analysis and customer support to creative development of visual marketing assets.  You won’t be just answering phones, you will be a driving force for sales, logistics and marketing of our brands.

Essential Duties & Responsibilities
 

• Administrative Reliability: Maintain consistent, reliability and a positive attitude while collaborating with a diverse team to provide accurate, efficient administrative support and pivot seamlessly between creative and technical tasks as needed
• Inbound/Outbound Support: Delivers comprehensive internal and external support by managing all correspondence with a polished professional presence, ensuring timely resolution of customer concerns and providing accurate, efficient administrative collaboration for the entire team.
• Order Management: Process service requests, including accurate order entry, pricing adjustments, and order tracking. Develop and recommend data-driven operational solutions to improve efficiency, reduce costs, and enhance customer experience.
• Database Management & Reporting: Proven experience in database administration and maintenance, with a strong background in performing data analysis and sales reporting to provide actionable insights to the team.
• Sales Support: Assist the sales staff by conducting in-depth data analysis, by pulling data reports to identify new growth opportunities for the company.
• Graphic Design: Leverages advanced proficiency in Canva and Adobe Creative Suite to design professional marketing collateral, including flyers, sales sheets, and digital illustrations, for departmental and brand-wide needs.
• Social Media Engagement: Takes ownership of design projects and social media engagement to maintain a consistent brand presence while collaborating with team leaders to ensure all content aligns with style guidelines.

• Requires a minimum a High School Diploma and a minimum of 4 years in a customer focused role.
• Must have a driver’s license with a good driving record and be 21 years of age or older.   
• Possess the ability to work independently as well as have excellent communication skills. 
• Extensive experience in data entry and database administration, with the ability to pull complex reports and conduct data analysis to identify sales growth opportunities.
• Proficiency in Microsoft Office, Google Workspace, Canva and Adobe Creative Suite.
• Experience in order entry, pricing adjustments, and logistical coordination (such as driver support).

This job description is general in nature and serves as a guide to your job responsibilities. It should be understood that management may periodically add, modify or change these job responsibilities to best fit company needs.
This job description is not to be construed as creating any type of employment contract or guarantee of employment or other employment benefit between you and the company.
All job offers are contingent upon passing the pre-employment background check and drug screening process.  Mahaska encourages qualified candidates to submit their applications if they think they would be a good fit for the position, even if they have a concern that their background check or drug screen results may not meet the company's expectations.  A positive result on these screens does not automatically mean employment will be denied.  Please submit your application and answer the screening questions honestly as each report is reviewed individually to determine if a candidate will proceed with employment and any information provided during the application process will be considered as part of the decision-making process.  Upon hire, all new employees are required to provide documentation of their eligibility to work in the United States.  Applicants must currently be authorized to work for ANY employer in the United States.  Mahaska is unable to accept applications that would require sponsorship of an employment Visa at this time. Mahaska is an Equal Opportunity Employer.  All applicants will be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.